- Track your orders
- Save your details for express checkout
- Join our loyalty points scheme and receive points and future discounts with every purchase
If the product doesn't suit, simply send it back in the original condition and packaging
within 7 days of receipt and we will issue you with a store credit or refund the product price.
If the product is faulty, we will replace it or issue a refund or store credit.
We will cover the cost of return if we request it.
Please send all returns to:
The Bead Hold, PO Box 291, Stratford 4352
We won't sell anyone any information about you.
We won't give anyone any information about you.
We don't store your credit card details on file.
We will send you a newsletter once a month or so, but this is something you can
choose to opt out of in your account if desired, or by emailing us.
We have a secure system for credit card payments.
We do not retain any of your credit card information.
All prices listed are in New Zealand dollars and include a GST component of 15%.
Payments are processed in New Zealand dollars.
When you place an order, a hold is placed upon your card. When your order is packed and ready to come out we charge your card. This means we can remove any out of stock items so you are not charged, or add on any extras at your request. We can also adjust postage when required without any extra hassle at your end. If you are charged a different amount, it may take a few days for the amount to change online, it depends om your bank. Your updated invoice is available in your account and also will be sent out with your goods.
New Zealand customers may also pay by bank deposit to our Westpac account. Details will be on your confirmation email. Please note that your order will not be sent until your payment has cleared.