Shipping and FAQ's

 

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SHIPPING COSTS
 
$6 FLAT RATE DELIVERY FEE
within New Zealand

Standard delivery: 1 - 3 days, tracked
Rural delivery: 3 - 5 days, tracked

We ship on Tuesdays and Thursdays each week 
Please check your spam/promotions folder for your tracking email
if it hasn't arrived in your inbox by late afternoon.

 
International Delivery
Untracked via NZ Post. Base charge of $26.50. If the cost is more than this,
you will be advised and asked if you want to continue.
If the cost is less, we will reduce the charge.
Delivery time: 2 - 5 weeks.

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ECO BAGS
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Our default packaging is now compostable bags. No more feeling guilty for not composting the compostable bag, you can choose a cardboard satchel instead. Cardboard satchels can be reused, repurposed, recycled and also composted if you choose. Larger, bulkier items may be wrapped in brown paper. If you have a preference, please add a note to your order at the checkout.

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RETURNS POLICY
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If the product doesn't suit, simply send it back in the original condition and packaging
within 7 days of receipt and we will issue you with a store credit or refund the product price.

If the product is faulty, we will replace it or issue a refund or store credit.
We will cover the cost of return if we request it.

Please send all returns to:
The Bead Hold, PO Box 291, Stratford 4352

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PRIVACY POLICY

We won't sell anyone any information about you.
We won't give anyone any information about you.
We don't store your credit card details on file.

We will send you a newsletter once a month or so, but this is something you can
choose to opt out of in your account if desired, or by emailing us.

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PAYMENT OPTIONS
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We have a secure system for credit card payments.
We do not retain any of your credit card information.

All prices listed are in New Zealand dollars and include a GST component of 15%.
Payments are processed in New Zealand dollars.
 
When you place an order, a hold is placed upon your card. When your order is packed and ready to come out we charge your card. This means we can remove any out of stock items so you are not charged, or add on any extras at your request. We can also adjust postage when required without any extra hassle at your end. If you are charged a different amount, it may take a few days for the amount to change online, it depends om your bank. Your updated invoice is available in your account and also will be sent out with your goods.
 
New Zealand customers may also pay by bank deposit to our Westpac account. Details will be on your confirmation email. Please note that your order will not be sent until your payment has cleared.