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Shipping and Frequently Asked Questions


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for orders within New Zealand
 
SHIPPING COSTS
Standard Courier Delivery: $5.50
2 - 3 days, tracked, signature required
Rural Courier Delivery: $7.50
3 - 4 days, tracked, signature required

NZ POST untracked: $1 - $4
2 - 4  days on the 3 day delivery postal system, longer for rural, no tracking. We will add the appropriate total once the order is packed and we know if it fits in an envelope or bag.

International Delivery
Charges to be confirmed upon receipt of order. Sent untracked through New Zealand Post. 5 - 12 days.
If you do not want to sign for your parcel, please add an order note to this effect. Please note that we take no responsibility for missing parcels that are left without a signature.
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PAYMENT OPTIONS
We have a secure DPS system for credit card payments. We do not retain any of your credit card information.

New Zealand customers may also pay by bank deposit to our Westpac account. Details will be on your confirmation email. Please note that your order will not be sent until your payment has cleared.

All prices listed are in New Zealand dollars and include a GST component of 15%. Payments are processed in NZ$
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returns-policy

 
RETURNS POLICY
If the product doesn't suit, simply send it back in the original condition within 7 days of receipt and we will issue you with a shop credit or refund the product price.

Please send all returns via New Zealand Post to:
The Bead Hold, PO Box 291, Stratford.

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YOUR PRIVACY MATTERS
We won't sell anyone any information about you.
We won't give anyone any information about you.
We don't store your credit card details on file.

We will send you a newsletter a couple of times a month, but this is something you can choose to opt out of.
 


 
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